FormaGrind Solutions uses Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This information is used to generate OpenAI Embeddings, which are then used to find relevant content and improve the quality of suggested replies.
The company also utilizes Deskhero's custom fields and structured data lists to organize and manage customer queries more effectively. This not only improves the response time but also ensures that no ticket goes unresolved.
FormaGrind Solutions leverages Deskhero's comprehensive search bar and REST API to integrate the platform with its existing systems. This allows the company to maintain a unified view of its customer support operations.
The company uses Deskhero's kanban board and user groups features to assign tasks to its support team members. This ensures that every ticket is handled by the most suitable team member, improving the overall efficiency of the support operations.
Finally, FormaGrind Solutions uses Deskhero's knowledge base feature to create a repository of common issues and their solutions. This not only helps the support team but also enables customers to find solutions to their problems without having to raise a ticket.
How does Deskhero's AI capabilities improve the quality of suggested replies?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to generate OpenAI Embeddings. These embeddings are used to find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero help in managing customer queries?
Deskhero provides features like custom fields and structured data lists to organize and manage customer queries. It also offers a comprehensive search bar and a REST API for seamless integration with existing systems.
How does Deskhero ensure that every ticket is handled by the most suitable team member?
Deskhero's kanban board and user groups features allow companies to assign tasks to their support team members based on their expertise. This ensures that every ticket is handled by the most suitable team member.
* This article provides an example of how a fictive company in the Manufacture of grinding wheel forming machines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
