ThinsetTech Solutions receives numerous technical queries from their customers daily. They use Deskhero to manage these queries effectively. Deskhero's AI capabilities categorize the queries based on their content, which helps the helpdesk team to address them efficiently.
The AI-powered knowledge base of Deskhero is a feature that ThinsetTech Solutions finds extremely useful. The AI system generates articles from uploaded files like product manuals, policies, and guidelines. This has reduced the manual effort required to create knowledge base articles.
Deskhero's AI capabilities also enhance the search results within the platform. When a helpdesk agent searches for a term, the AI system uses OpenAI embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This has improved the accuracy of the search results, helping the helpdesk team find the information they need quickly.
Another feature of Deskhero that ThinsetTech Solutions finds beneficial is the AI system's ability to suggest replies to customer queries. It uses information from previous tickets and the knowledge base to generate these suggestions. This has reduced the response time to customer queries and improved the consistency of the responses.
In conclusion, the advanced AI capabilities of Deskhero have helped ThinsetTech Solutions enhance their helpdesk services. They have improved the productivity of the helpdesk team and increased the quality of customer service.
How does Deskhero's AI categorize queries?
Deskhero's AI uses OpenAI embeddings to understand the content of the queries. It then categorizes them based on this understanding, which helps in addressing the queries efficiently.
How does Deskhero's AI enhance search results?
When a search term is entered, Deskhero's AI uses OpenAI embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This improves the accuracy of the search results.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses information from previous tickets and the knowledge base to generate suggestions for replies. This reduces the response time to customer queries and improves the consistency of the responses.
* This article provides an example of how a fictive company in the Manufacture of Grouts and Thinsets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
