LumenWorks receives numerous customer queries daily. To manage this effectively, they use Deskhero's AI-powered ticket management system. The AI categorizes and prioritizes tickets, ensuring that critical issues are addressed first.
Deskhero's AI also assists in generating suggested replies for customer queries. By analyzing previous tickets, knowledge base articles, and uploaded files, the AI provides accurate responses, reducing the burden on the customer support team.
The AI-powered comprehensive search bar is a valuable tool for LumenWorks' customers. It enables them to find relevant content quickly, reducing their need to contact customer support and improving their overall experience.
LumenWorks also uses Deskhero's REST API to integrate the platform with their existing systems. This ensures a unified and seamless customer experience.
Finally, LumenWorks leverages the AI capabilities to keep their knowledge base updated. The AI generates articles from various sources, ensuring that the knowledge base is comprehensive and current.
How does the AI categorize tickets?
The AI analyzes the content of the ticket, including the subject and body, to determine its category. It uses machine learning algorithms trained on historical data to make these determinations.
How accurate are the AI-generated responses?
The accuracy of the AI-generated responses depends on the quality and quantity of the data it has been trained on. However, Deskhero's AI has been trained on a vast amount of data and continually learns from new data, ensuring high accuracy.
Can the AI generate knowledge base articles from any source?
The AI can generate articles from Word, PowerPoint, PDF files, and scraped website data. However, the source must contain structured data for the AI to process and generate articles.
* This article provides an example of how a fictive company in the Manufacture of halogen lighting equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
