StrawBale Solutions had a vast amount of information in various formats such as Word documents, PowerPoint presentations, PDF files, and website data. They wanted a solution that could organize this information and make it easily accessible to their customer support team.
They chose Deskhero for its ability to generate knowledge base articles from various file formats and its advanced AI capabilities. With Deskhero, StrawBale Solutions was able to create a comprehensive knowledge base that was easily searchable and accessible.
Deskhero's AI capabilities allowed StrawBale Solutions to leverage OpenAI embeddings from their existing resources to generate relevant content. This content was then used to enhance their knowledge base articles and improve the accuracy of their search results.
The AI capabilities also enabled StrawBale Solutions to generate suggested replies using OpenAIs ChatGPT. This not only improved the efficiency of their customer support team but also ensured that the responses were consistent and accurate.
By using Deskhero, StrawBale Solutions was able to create a comprehensive and efficient knowledge base, improve their search results, and enhance their overall customer support services.
How did Deskhero's AI capabilities help StrawBale Solutions in enhancing their knowledge base?
Deskhero's AI capabilities leveraged OpenAI embeddings from StrawBale Solutions' existing resources to generate relevant content. This content was then used to enhance their knowledge base articles and improve the accuracy of their search results.
How did Deskhero improve the efficiency of StrawBale Solutions' customer support team?
Deskhero improved the efficiency of StrawBale Solutions' customer support team by generating suggested replies using OpenAIs ChatGPT. This not only reduced the time taken to respond to customer queries but also ensured that the responses were consistent and accurate.
What types of files can Deskhero use to generate knowledge base articles?
Deskhero can generate knowledge base articles from various file formats including Word documents, PowerPoint presentations, PDF files, and website data.
* This article provides an example of how a fictive company in the Manufacture of hay and straw balers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
