LiftMaster Manufacturing receives hundreds of support requests daily, ranging from technical issues to inquiries about their products. With Deskhero, they have been able to manage these tickets efficiently using the platform's structured data lists, user groups, and kanban board features. The custom fields and email domains further allow them to personalize and organize their support services.
Deskhero's AI capabilities have been instrumental in improving LiftMaster's support services. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero provides suggested replies to incoming tickets. This feature has significantly reduced the time taken to respond to customers, enhancing their overall experience.
The AI also enhances the search results within the platform, making it easier for the support team to find relevant information quickly. This has led to faster ticket resolution times, improving the efficiency of the support team.
Furthermore, LiftMaster utilizes Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has made it easier to manage their support services from one central location.
With Deskhero, LiftMaster Manufacturing has not only streamlined their customer support operations but also improved their customer satisfaction rates. The advanced AI capabilities of Deskhero have played a significant role in this transformation.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies to incoming tickets. This reduces the time taken to respond to customers and improves their overall experience.
How does Deskhero enhance search results?
Deskhero uses its advanced AI capabilities to enhance search results within the platform. It leverages OpenAI Embeddings from various sources to find relevant content quickly, leading to faster ticket resolution times.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems. This makes it easier to manage support services from one central location.
* This article provides an example of how a fictive company in the Manufacture of Hoisting & Cranes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
