EquineElite receives numerous customer queries daily, ranging from product inquiries to technical support. Managing these queries manually was time-consuming and inefficient. With Deskhero, they were able to automate this process using the platform's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies, significantly reducing response times.
Deskhero's AI also enhances the search results within the platform. When a customer submits a query, the AI scans through all the available data to provide the most relevant information. This feature has proven particularly useful in handling complex or technical queries that would otherwise require extensive manual research.
EquineElite also uses Deskhero's AI to manage their knowledge base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature has greatly improved the quality and quantity of information available to both customers and support staff.
Furthermore, EquineElite uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the AI capabilities across different platforms, improving the overall efficiency of their operations.
By leveraging Deskhero's advanced AI capabilities, EquineElite has significantly improved their customer support services. They have reduced response times, improved the quality of their responses, and increased overall customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This automation significantly reduces the time required to respond to customer queries.
How does Deskhero's AI enhance search results?
When a customer submits a query, Deskhero's AI scans through all the available data to provide the most relevant information. This feature is particularly useful in handling complex or technical queries.
Can Deskhero's AI generate knowledge base articles?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from your company's website.
* This article provides an example of how a fictive company in the Manufacture of horse feed industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
