HorseHealth receives a high volume of customer queries every day. Managing these queries was a challenge due to the manual nature of the process. With Deskhero, they were able to automate ticket management using the platform's AI capabilities. The AI uses OpenAI Embeddings from previous tickets and other sources to categorize and prioritize tickets, making the process more efficient.
Deskhero's AI also improves the search functionality within the platform. It uses the same OpenAI Embeddings to provide relevant search results, making it easier for support staff to find the information they need to resolve customer queries.
HorseHealth also uses Deskhero's AI to enhance their knowledge base. The AI can generate articles from various file types and scrape data from the company's website. This has significantly increased the amount of information available to customers and support staff, reducing the need for direct customer interaction.
Additionally, HorseHealth uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities across different platforms, further streamlining their customer support processes.
By using Deskhero's advanced AI capabilities, HorseHealth has been able to streamline their customer support processes, improve ticket management, and enhance their knowledge base. This has resulted in improved customer satisfaction and increased operational efficiency.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets and other sources to categorize and prioritize tickets. This automation makes the ticket management process more efficient.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from various file types and scrape data from your company's website. This increases the amount of information available to customers and support staff.
Can Deskhero's AI be integrated with other systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems. This allows you to leverage the AI capabilities across different platforms.
* This article provides an example of how a fictive company in the Manufacture of horse feed industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
