SteelMakers Inc. receives a high volume of customer queries daily, ranging from product inquiries to technical support requests. The company uses Deskhero's ticket management feature to efficiently categorize, assign, and track these queries. However, the real game-changer is the platform's advanced AI capabilities, which leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation.
Deskhero's AI capabilities help SteelMakers Inc. to quickly find relevant content from their vast repository of data. This is particularly useful in addressing technical support queries where the AI can pull up related knowledge base articles or previous tickets to assist the support team in providing accurate and timely responses.
The AI also generates suggested replies based on the analyzed data, significantly reducing the time spent by the support team in crafting responses. This has led to improved response times and increased customer satisfaction.
Furthermore, Deskhero's AI enhances the search results within the platform. When the support team searches for specific information, the AI ensures that the most relevant and useful content is surfaced, making it easier for the team to find what they need.
Overall, SteelMakers Inc. has found Deskhero's AI capabilities to be a powerful tool in improving their customer support operations. The company has seen a significant reduction in response times and an increase in customer satisfaction since implementing the platform.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies for incoming queries. This significantly reduces the time spent by the support team in crafting responses, leading to improved response times.
How does Deskhero's AI enhance search results within the platform?
When a search is conducted within the platform, Deskhero's AI analyzes the available data to surface the most relevant and useful content. This makes it easier for the support team to find the information they need.
How has Deskhero's AI capabilities benefited SteelMakers Inc.?
Since implementing Deskhero's AI capabilities, SteelMakers Inc. has seen a significant reduction in response times and an increase in customer satisfaction. The AI capabilities have also made it easier for the support team to find relevant information, further streamlining their operations.
* This article provides an example of how a fictive company in the Manufacture of hot-rolled steel tubes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
