Tubular Solutions Inc. deals with a high volume of customer queries and complaints daily. Prior to using Deskhero, managing these tickets was a manual and time-consuming process. With Deskhero, they have automated this process, significantly reducing response times and increasing customer satisfaction.
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to suggest replies to new tickets. This feature has drastically reduced the time taken by the support team to resolve issues, as they no longer need to manually search for solutions to common problems.
Tubular Solutions also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant industry websites. This has improved the quality of their support, as they can provide customers with the most current and accurate information.
The comprehensive search bar powered by OpenAI Embeddings has made it easier for the support team to find relevant content quickly. This has further improved their efficiency and reduced the time taken to resolve tickets.
Finally, Tubular Solutions has used Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow and further enhancing their efficiency.
How has Deskhero improved Tubular Solutions' customer support?
Deskhero has automated Tubular Solutions' ticket management process, reduced response time, and increased customer satisfaction. It has also improved the quality of their support by keeping their knowledge base updated with the latest information.
How does Deskhero's AI capabilities help in resolving tickets?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest replies to new tickets. This reduces the time taken by the support team to resolve issues.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar is powered by OpenAI Embeddings. It helps the support team to find relevant content quickly, improving their efficiency and reducing the time taken to resolve tickets.
* This article provides an example of how a fictive company in the Manufacture of Hot Rolled Tubes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
