AquaForce Hydraulics uses Deskhero's user groups feature to organize their support team based on expertise and product knowledge. The platform's AI capabilities analyze the content of incoming tickets and automatically assign them to the most suitable group, ensuring efficient resolution of customer queries.
With Deskhero's custom email domains, AquaForce Hydraulics maintains a professional image in their customer communications. The AI-powered comprehensive search bar allows the support team to quickly find relevant information from the knowledge base, previous tickets, and uploaded files.
Deskhero's kanban board provides a visual overview of all ongoing support tasks. The AI capabilities of the platform analyze task progress and suggest optimal workflows, helping AquaForce Hydraulics maintain high levels of productivity and efficiency.
The platform's website scraping feature allows AquaForce Hydraulics to gather and analyze customer feedback from various online sources. This information is used by the AI to refine the knowledge base and improve the quality of suggested replies.
Finally, Deskhero's advanced AI capabilities leverage OpenAI Embeddings to enhance search results and generate suggested replies. This feature significantly improves the speed and accuracy of AquaForce Hydraulics' customer support.
How does Deskhero's AI capabilities assign tickets to user groups?
Deskhero's AI analyzes the content of incoming tickets and automatically assigns them to the most suitable user group based on expertise and product knowledge.
How does the kanban board in Deskhero improve productivity?
The kanban board provides a visual overview of all ongoing support tasks. The AI capabilities of Deskhero analyze task progress and suggest optimal workflows, helping maintain high levels of productivity.
How does Deskhero use website scraping to improve customer support?
Deskhero's website scraping feature gathers and analyzes customer feedback from various online sources. This information is used by the AI to refine the knowledge base and improve the quality of suggested replies.
* This article provides an example of how a fictive company in the Manufacture of Hydraulic Pumps industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
