KilnPro Manufacturing receives a large number of support tickets every day. To manage these tickets effectively, the company uses Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
This content is then used to generate suggested replies, helping the support team to respond to tickets quickly and accurately. This feature has significantly reduced the average response time, leading to improved customer satisfaction.
Deskhero's AI also enhances the functionality of the knowledge base. When a user searches for information, the AI uses the embeddings to find the most relevant articles, providing the user with the information they need quickly and easily.
In addition, the AI can analyze the data from support tickets to identify common issues or trends. This information can be used to improve the company's products or services, leading to a reduction in support tickets and an increase in customer satisfaction.
With Deskhero, KilnPro Manufacturing has been able to improve the efficiency of its helpdesk services, leading to a significant reduction in response times and an increase in customer satisfaction.
How does Deskhero's AI help to manage support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, helping the support team to respond to tickets quickly and accurately.
How does Deskhero's AI improve the functionality of the knowledge base?
When a user searches for information in the knowledge base, Deskhero's AI uses the embeddings to find the most relevant articles, providing the user with the information they need quickly and easily.
Can Deskhero's AI identify trends in support tickets?
Yes, Deskhero's AI can analyze the data from support tickets to identify common issues or trends. This information can be used to improve the company's products or services.
* This article provides an example of how a fictive company in the Manufacture of Industrial Ceramics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
