CeraTech Industries has a vast product catalog and a diverse customer base, leading to a high volume of customer inquiries. The company uses Deskhero's advanced AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
The AI then uses this content to generate suggested replies, significantly reducing the response time. This feature is particularly useful for handling common or repetitive queries, allowing the support team to focus on more complex issues.
Deskhero's AI also enhances the search results in the knowledge base. When a customer searches for information, the AI uses the embeddings to find the most relevant articles, providing the customer with accurate and helpful information.
Furthermore, the AI can analyze the data from customer interactions to identify common issues or trends. This information can be used to improve products or services, leading to increased customer satisfaction.
By using Deskhero, CeraTech Industries has been able to streamline its customer support services, improving efficiency and customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a customer searches for information in the knowledge base, Deskhero's AI uses the embeddings to find the most relevant articles, providing the customer with accurate and helpful information.
Can Deskhero's AI identify trends in customer interactions?
Yes, Deskhero's AI can analyze the data from customer interactions to identify common issues or trends. This information can be used to improve products or services.
* This article provides an example of how a fictive company in the Manufacture of Industrial Ceramics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
