InkTech Solutions receives numerous customer queries and complaints daily regarding their wide range of industrial ink products. Managing these requests manually was proving to be time-consuming and prone to errors. The company decided to implement Deskhero to automate their helpdesk services and enhance their response efficiency.
With Deskhero's advanced AI capabilities, InkTech Solutions was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This helped the AI to find relevant content and generate suggested replies, significantly reducing the response time.
The AI also enhanced the search results, making it easier for the customer support team to find relevant information quickly. This not only improved the team's productivity but also increased customer satisfaction as their queries were resolved faster and more accurately.
In addition, the AI's ability to learn from past interactions enabled it to provide more accurate and personalized responses over time. This resulted in a significant reduction in repeat queries and an increase in first-contact resolution rates.
Overall, Deskhero's advanced AI capabilities have transformed InkTech Solutions' customer support operations, making them more efficient and customer-centric.
How did Deskhero's AI capabilities improve InkTech Solutions' response time?
Deskhero's AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How did Deskhero enhance the search results for InkTech Solutions?
Deskhero's AI used the embeddings to enhance the search results, making it easier for the customer support team to find relevant information quickly.
How did Deskhero's AI capabilities lead to a reduction in repeat queries?
The AI's ability to learn from past interactions enabled it to provide more accurate and personalized responses, resulting in a significant reduction in repeat queries.
* This article provides an example of how a fictive company in the Manufacture of industrial inks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
