PrintPro Manufacturing receives a high volume of customer queries and complaints every day. Managing these tickets manually was proving to be inefficient and error-prone. They decided to implement Deskhero to automate their ticket management process.
Deskhero's advanced AI capabilities allowed PrintPro to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. The AI used this data to find relevant content and generate suggested replies, greatly improving the efficiency of the ticket management process.
The AI also enhanced the search results, enabling the customer support team to find relevant information quickly and easily. This resulted in faster resolution times and improved customer satisfaction.
Over time, the AI learned from past interactions and became better at suggesting relevant content and replies. This led to a significant reduction in the number of repeat queries and an increase in first-contact resolution rates.
By implementing Deskhero, PrintPro Manufacturing was able to streamline their ticket management process, enhance their customer support services, and improve customer satisfaction.
How did Deskhero's AI capabilities improve the ticket management process at PrintPro Manufacturing?
Deskhero's AI used OpenAI Embeddings from various resources to find relevant content and generate suggested replies, greatly improving the efficiency of the ticket management process.
How did Deskhero enhance the search results for PrintPro Manufacturing?
Deskhero's AI used the embeddings to enhance the search results, enabling the customer support team to find relevant information quickly and easily.
How did Deskhero's AI capabilities lead to a reduction in the number of repeat queries at PrintPro Manufacturing?
The AI's ability to learn from past interactions and suggest relevant content and replies led to a significant reduction in the number of repeat queries.
* This article provides an example of how a fictive company in the Manufacture of industrial inks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
