ArmorTech Industries receives a high volume of technical and operational inquiries from their clients. Using Deskhero's AI capabilities, they are able to automatically generate suggested replies based on previous tickets, knowledge base articles, uploaded files like manuals and policies, and scraped website data. This significantly reduces the time taken to respond to customer queries.
ArmorTech also uses Deskhero's AI-powered search bar to quickly find relevant information from their vast database of technical specifications, user manuals, and policy documents. This feature enables their customer support team to provide accurate information to customers in a timely manner.
The custom fields feature of Deskhero allows ArmorTech to categorize and prioritize their customer queries. This helps them to manage their tickets more efficiently and ensure that urgent issues are addressed promptly.
ArmorTech has also benefited from Deskhero's knowledge base feature. They have created a comprehensive knowledge base using articles generated from Word, PowerPoint, and PDF files. This knowledge base serves as a self-help resource for their customers, reducing the load on their customer support team.
Finally, ArmorTech uses Deskhero's REST API to integrate their customer support system with other business applications. This seamless integration enables them to provide a unified customer experience.
How does Deskhero's AI capabilities improve ArmorTech's customer support?
Deskhero's AI capabilities enable ArmorTech to provide quick, accurate, and personalized responses to customer queries. It also helps them to manage their tickets more efficiently and provide a unified customer experience.
How does ArmorTech use Deskhero's custom fields feature?
ArmorTech uses Deskhero's custom fields feature to categorize and prioritize their customer queries. This helps them to manage their tickets more efficiently and ensure that urgent issues are addressed promptly.
How does ArmorTech use Deskhero's knowledge base feature?
ArmorTech has created a comprehensive knowledge base using articles generated from Word, PowerPoint, and PDF files. This knowledge base serves as a self-help resource for their customers, reducing the load on their customer support team.
* This article provides an example of how a fictive company in the Manufacture of Infantry Fighting Vehicles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
