Shield Dynamics receives a plethora of technical and operational inquiries from their clients. Utilizing Deskhero's AI capabilities, they can automatically generate suggested replies based on previous tickets, knowledge base articles, uploaded files like manuals and policies, and scraped website data. This significantly cuts down the time taken to respond to customer queries.
Shield Dynamics also uses Deskhero's AI-powered search bar to swiftly find relevant information from their large database of technical specifications, user manuals, and policy documents. This feature enables their customer support team to provide accurate information to customers in a timely manner.
The custom fields feature of Deskhero allows Shield Dynamics to categorize and prioritize their customer queries. This helps them manage their tickets more efficiently and ensure that urgent issues are addressed promptly.
Shield Dynamics has also benefited from Deskhero's knowledge base feature. They have created a comprehensive knowledge base using articles generated from Word, PowerPoint, and PDF files. This knowledge base serves as a self-help resource for their customers, reducing the load on their customer support team.
Lastly, Shield Dynamics uses Deskhero's REST API to integrate their customer support system with other business applications. This seamless integration enables them to provide a unified customer experience.
How does Deskhero's AI capabilities improve Shield Dynamics' customer support?
Deskhero's AI capabilities enable Shield Dynamics to provide fast, precise, and personalized responses to customer inquiries. It also helps them manage their tickets more efficiently and provide a unified customer experience.
How does Shield Dynamics use Deskhero's custom fields feature?
Shield Dynamics uses Deskhero's custom fields feature to categorize and prioritize their customer queries. This helps them manage their tickets more efficiently and ensure that urgent issues are addressed promptly.
How does Shield Dynamics use Deskhero's knowledge base feature?
Shield Dynamics has created a comprehensive knowledge base using articles generated from Word, PowerPoint, and PDF files. This knowledge base serves as a self-help resource for their customers, reducing the load on their customer support team.
* This article provides an example of how a fictive company in the Manufacture of Infantry Fighting Vehicles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
