Battlefield Innovations receives numerous technical and operational inquiries from their clients daily. By leveraging Deskhero's AI capabilities, they can automatically generate suggested replies based on previous tickets, knowledge base articles, uploaded files like manuals and policies, and scraped website data. This significantly reduces the response time to customer queries.
Battlefield Innovations also uses Deskhero's AI-powered search bar to quickly find relevant information from their extensive database of technical specifications, user manuals, and policy documents. This feature enables their customer support team to provide accurate information to customers promptly.
The custom fields feature of Deskhero allows Battlefield Innovations to categorize and prioritize their customer queries. This helps them manage their tickets more efficiently and ensure that urgent issues are addressed immediately.
Battlefield Innovations has also benefited from Deskhero's knowledge base feature. They have created a comprehensive knowledge base using articles generated from Word, PowerPoint, and PDF files. This knowledge base serves as a self-service resource for their customers, reducing the load on their customer support team.
Lastly, Battlefield Innovations uses Deskhero's REST API to integrate their customer support system with other business applications. This seamless integration enables them to provide a unified customer experience.
How does Deskhero's AI capabilities improve Battlefield Innovations' customer support?
Deskhero's AI capabilities enable Battlefield Innovations to provide quick, accurate, and personalized responses to customer queries. It also helps them manage their tickets more efficiently and provide a unified customer experience.
How does Battlefield Innovations use Deskhero's custom fields feature?
Battlefield Innovations uses Deskhero's custom fields feature to categorize and prioritize their customer queries. This helps them manage their tickets more efficiently and ensure that urgent issues are addressed immediately.
How does Battlefield Innovations use Deskhero's knowledge base feature?
Battlefield Innovations has created a comprehensive knowledge base using articles generated from Word, PowerPoint, and PDF files. This knowledge base serves as a self-service resource for their customers, reducing the load on their customer support team.
* This article provides an example of how a fictive company in the Manufacture of Infantry Fighting Vehicles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
