BugBuster Inc. receives numerous customer queries daily regarding the usage and safety of their products. The company uses Deskhero's advanced AI capabilities to manage these queries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
The AI then uses this information to generate suggested replies, which significantly reduces the response time and improves customer satisfaction. The AI also enhances search results, making it easier for the support team to find relevant information quickly.
Deskhero's custom fields feature allows BugBuster Inc. to categorize tickets based on the type of query, product, or issue, making it easier to track and manage them. The kanban board provides a visual representation of the tickets, helping the team prioritize tasks and manage their workload effectively.
The knowledge base feature of Deskhero is used to create a comprehensive database of information about BugBuster Inc.'s products. This includes articles generated from word, powerpoint, pdf files, and data scraped from the company's website. This information is easily accessible to the support team, helping them answer customer queries accurately and promptly.
Overall, Deskhero's advanced AI capabilities have enabled BugBuster Inc. to improve their customer support efficiency and enhance customer satisfaction.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. It then generates suggested replies, reducing response time and improving customer satisfaction.
How does Deskhero help in organizing tickets?
Deskhero's custom fields feature allows tickets to be categorized based on various parameters. The kanban board provides a visual representation of these tickets, aiding in effective management and prioritization.
How does Deskhero's knowledge base feature assist the support team?
Deskhero's knowledge base feature creates a comprehensive database of information about the company's products. This information is easily accessible to the support team, helping them answer customer queries accurately and promptly.
* This article provides an example of how a fictive company in the Manufacture of Insecticides industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
