PestShield Ltd. has a large customer base spread across different regions. The company uses Deskhero's advanced AI capabilities to manage customer queries and provide efficient service. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content and generate suggested replies.
The AI's ability to enhance search results helps the support team find the required information quickly, improving their efficiency. The structured data lists feature of Deskhero allows the team to organize and manage customer information effectively.
Deskhero's custom email domains feature enables PestShield Ltd. to maintain a professional image while communicating with their customers. The user groups feature allows the company to assign specific tasks to different teams, improving workflow management.
With Deskhero's knowledge base feature, PestShield Ltd. has created a comprehensive database of information about their products. This includes articles generated from word, powerpoint, pdf files, and data scraped from the company's website. This database is a valuable resource for the support team, helping them provide accurate information to the customers.
By leveraging Deskhero's advanced AI capabilities, PestShield Ltd. has been able to improve their helpdesk services and enhance customer satisfaction.
How does Deskhero's AI help PestShield Ltd. manage customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. It then generates suggested replies, improving the efficiency of the support team.
What is the benefit of Deskhero's custom email domains feature?
Deskhero's custom email domains feature allows companies to maintain a professional image while communicating with their customers.
How does the knowledge base feature of Deskhero assist the support team?
Deskhero's knowledge base feature creates a comprehensive database of information about the company's products. This information is easily accessible to the support team, helping them provide accurate information to the customers.
* This article provides an example of how a fictive company in the Manufacture of Insecticides industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
