InsuFit Manufacturing receives a high volume of customer inquiries daily. To manage these effectively, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing response time and improving customer satisfaction.
With Deskhero's custom fields and structured data lists, InsuFit can categorize and prioritize tickets based on their urgency and importance. This ensures that critical issues are addressed promptly, enhancing the overall customer experience.
Deskhero's AI also enhances the search results within the platform. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, the AI provides more accurate and relevant search results. This helps InsuFit's support team find the information they need quickly and efficiently.
InsuFit also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to automate various processes, further improving their efficiency.
Overall, Deskhero's advanced AI capabilities have enabled InsuFit to provide superior customer support, resulting in increased customer loyalty and improved business performance.
How does Deskhero's AI enhance the ticket management process?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies. This not only reduces response time but also improves the quality of responses, leading to higher customer satisfaction.
How does Deskhero's AI improve search results within the platform?
By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero's AI provides more accurate and relevant search results. This helps the support team find the information they need quickly and efficiently.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems. This enables automation of various processes, further improving efficiency.
* This article provides an example of how a fictive company in the Manufacture of insulating fittings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
