TurbineDynamics Ltd receives a large number of technical queries from customers daily. The company uses Deskhero's ticket management system to handle these queries effectively. The AI capabilities of Deskhero analyze the content of the tickets and suggest relevant replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data.
Deskhero's AI also enhances the search results for TurbineDynamics' support team. When a support agent searches for information to resolve a ticket, the AI provides the most relevant results, reducing the time spent by the agent in finding the right information.
The company also uses Deskhero's knowledge base feature. The AI capabilities of Deskhero generate articles from word, powerpoint, pdf files, and even scrape data from the company's website. This has significantly reduced the time and effort required to maintain the knowledge base.
TurbineDynamics also uses Deskhero's custom fields and user groups features to categorize their customers and queries. This helps in routing the tickets to the right support agents and provides personalized support to the customers.
Overall, Deskhero's AI capabilities have significantly improved the efficiency of TurbineDynamics' customer support services. The company has been able to resolve customer queries faster, provide better support, and reduce the workload of their support agents.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI analyzes the content of the tickets and suggests replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data.
How does Deskhero's AI enhance search results?
When a support agent searches for information to resolve a ticket, Deskhero's AI provides the most relevant results based on the same data sources as the suggested replies.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI can generate articles for the knowledge base from word, powerpoint, pdf files, and even scrape data from the company's website. This reduces the time and effort required to maintain the knowledge base.
* This article provides an example of how a fictive company in the Manufacture of Internal Combustion Engines and Turbines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
