KnitCraft Creations uses Deskhero's ticket management feature powered by AI to efficiently handle customer queries and complaints. The AI analyzes previous tickets and suggests relevant replies, reducing response time and increasing customer satisfaction.
The company also uses Deskhero's AI capabilities to generate knowledge base articles from various sources such as Word, PowerPoint, PDF files, and scraped website data. This feature allows the company to quickly create comprehensive and accurate articles, saving time and resources.
Furthermore, KnitCraft Creations uses the AI-enhanced search bar to quickly find relevant information. The AI uses OpenAI Embeddings from various sources to enhance search results, making it easier for the support team to find the necessary information and resolve customer issues quickly.
Additionally, the company uses Deskhero's REST API to integrate the platform with their existing systems, further enhancing their customer support capabilities.
Overall, Deskhero's advanced AI capabilities have significantly improved KnitCraft Creations' customer support operations, leading to increased customer satisfaction and operational efficiency.
How does the AI-enhanced ticket management feature work?
The AI analyzes previous tickets and suggests relevant replies based on the analysis. This reduces response time and increases the accuracy of the responses.
How does the AI generate knowledge base articles?
The AI uses various sources such as Word, PowerPoint, PDF files, and scraped website data to generate comprehensive and accurate articles.
How does the AI-enhanced search bar work?
The AI uses OpenAI Embeddings from various sources to enhance search results, making it easier to find relevant information.
* This article provides an example of how a fictive company in the Manufacture of knitted fabrics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
