KnitWear Inc. uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles. This allows the system to suggest relevant replies to customer inquiries, reducing the time spent by customer support agents on each ticket.
The company also leverages Deskhero's ability to generate knowledge base articles from Word, PowerPoint, and PDF files. This feature enables them to quickly create and update their knowledge base, providing their customers with up-to-date and accurate information.
Deskhero's website scraping feature is used by KnitWear Inc. to keep track of changes in their industry and competitors. The AI analyzes the scraped data and provides insights that help the company stay ahead of the competition.
Through the use of Deskhero's comprehensive search bar, KnitWear Inc.'s customer support agents can quickly find the information they need to resolve customer inquiries. The AI enhances the search results by finding the most relevant content based on OpenAI Embeddings.
Finally, KnitWear Inc. uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the benefits of Deskhero's advanced AI capabilities without disrupting their current workflows.
How does Deskhero's AI enhance the efficiency of customer support?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to customer inquiries. This reduces the time spent by customer support agents on each ticket.
How does Deskhero help in creating and updating the knowledge base?
Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files. This allows for quick creation and updating of the knowledge base.
How does Deskhero's website scraping feature benefit KnitWear Inc.?
Deskhero's website scraping feature allows KnitWear Inc. to keep track of changes in their industry and competitors. The AI analyzes the scraped data and provides insights that help the company stay ahead of the competition.
* This article provides an example of how a fictive company in the Manufacture of knitted outerwear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
