CozyKnits Ltd. uses Deskhero's AI capabilities to manage their tickets more efficiently. By analyzing previous tickets and knowledge base articles, the AI suggests relevant replies, reducing the time taken to resolve each ticket.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This helps them to manage their workload more effectively and ensure that urgent issues are addressed promptly.
Deskhero's website scraping feature is used by CozyKnits Ltd. to monitor customer feedback and reviews on various platforms. The AI analyzes this data and provides actionable insights, helping the company to improve their products and services.
CozyKnits Ltd. leverages Deskhero's comprehensive search bar to quickly find the information they need to address customer inquiries. The AI enhances the search results by finding the most relevant content based on OpenAI Embeddings.
Lastly, CozyKnits Ltd. uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to fully utilize the benefits of Deskhero's advanced AI capabilities without disrupting their current operations.
How does Deskhero's AI improve ticket management?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies, reducing the time taken to resolve each ticket. It also helps in categorizing and prioritizing tickets.
How does Deskhero help CozyKnits Ltd. monitor customer feedback?
Deskhero's website scraping feature allows CozyKnits Ltd. to monitor customer feedback and reviews on various platforms. The AI analyzes this data and provides actionable insights.
How does Deskhero's comprehensive search bar benefit CozyKnits Ltd.?
Deskhero's comprehensive search bar allows CozyKnits Ltd.'s helpdesk team to quickly find the information they need. The AI enhances the search results by finding the most relevant content.
* This article provides an example of how a fictive company in the Manufacture of knitted outerwear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
