Threads & Needles Inc. receives a high volume of customer inquiries about their products and services. They use Deskhero's advanced AI capabilities to manage these tickets efficiently and improve their response times.
The AI capabilities of Deskhero allow Threads & Needles Inc. to generate suggested replies based on previous tickets, knowledge base articles, and uploaded files. This not only saves time for their support team but also ensures that customers receive accurate and consistent information.
Threads & Needles Inc. also uses Deskhero's AI to enhance their search results. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI finds the most relevant content for each search query. This reduces the need for customers to contact support directly and improves customer satisfaction.
Furthermore, Threads & Needles Inc. uses Deskhero's website scraping feature to keep their knowledge base updated. The AI scrapes their website for any new or updated information and adds it to the knowledge base, ensuring that the support team always has access to the latest information.
By implementing Deskhero, Threads & Needles Inc. has significantly improved their ticket management process and response times, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only saves time for the support team but also ensures that customers receive accurate and consistent information.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content for each search query. This reduces the need for customers to contact support directly and improves customer satisfaction.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature allows the AI to scrape your website for any new or updated information and adds it to the knowledge base, ensuring that your support team always has access to the latest information.
* This article provides an example of how a fictive company in the Manufacture of knitwear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
