StitchMaster Ltd. receives a multitude of customer inquiries every day. To manage these effectively, they use Deskhero's advanced AI capabilities to generate suggested replies based on previous tickets, knowledge base articles, and uploaded files. This not only reduces the workload for their support team but also ensures that customers receive consistent and accurate information.
StitchMaster Ltd. also uses Deskhero's AI to enhance their search results. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content for each search query. This allows customers to quickly find the information they need without having to contact support directly, improving customer satisfaction.
Additionally, StitchMaster Ltd. uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI scrapes their website for new or updated information, which is then added to the knowledge base. This ensures that the support team always has the most current information at their disposal.
Finally, StitchMaster Ltd. uses Deskhero's custom fields and user groups to organize their support team and tickets. This allows them to efficiently manage their workflow and ensure that each ticket is handled by the most suitable team member.
With Deskhero, StitchMaster Ltd. has been able to significantly streamline their customer support operations, improve response times, and increase customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a customer searches for a specific term, Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content. This ensures that customers can quickly find the information they need.
What is Deskhero's website scraping feature?
Deskhero's website scraping feature allows the AI to scrape your website for new or updated information, which is then added to the knowledge base. This ensures that your support team always has the most current information.
* This article provides an example of how a fictive company in the Manufacture of knitwear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
