LabPorcelainTech uses Deskhero's AI capabilities to manage a large volume of customer queries related to product specifications, usage, and troubleshooting. The AI analyzes previous tickets and knowledge base articles to suggest relevant replies to customer inquiries, significantly reducing the response time.
The company also utilizes the AI-powered search bar to quickly find relevant content from the vast amount of data available in their system. This includes product manuals, policies, and other documents uploaded in various formats such as Word, PowerPoint, and PDF.
Deskhero's website scraping feature is used to keep their knowledge base up-to-date with the latest information from their own website and other relevant sources. This ensures that the AI always has the most current data to work with when generating suggested replies or enhancing search results.
The custom fields and user groups features allow LabPorcelainTech to categorize their customers and their inquiries more effectively. This helps the AI understand the context better and provide more accurate suggestions.
Finally, the REST API allows LabPorcelainTech to integrate Deskhero with their existing systems, ensuring a seamless workflow and further improving the efficiency of their customer support operations.
How does Deskhero's AI improve the response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to customer inquiries, significantly reducing the time taken to formulate responses.
How does Deskhero keep its knowledge base up-to-date?
Deskhero uses a website scraping feature to regularly update its knowledge base with the latest information from relevant sources.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems for a seamless workflow.
* This article provides an example of how a fictive company in the Manufacture of laboratory porcelain ware industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
