LapCase Industries receives hundreds of support tickets daily, ranging from product inquiries to warranty claims. Managing these manually was time-consuming and prone to errors. By implementing Deskhero, they were able to automate ticket management using the platform's advanced AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies, significantly reducing response times.
The AI also enhances the search results within the platform, making it easier for the support team to find relevant information quickly. This has improved the quality of responses and increased customer satisfaction.
Deskhero's custom fields and structured data lists have allowed LapCase to categorize and prioritize tickets effectively. Moreover, the kanban board provides a visual representation of the tickets' status, enabling the team to manage their workload efficiently.
With the help of Deskhero's REST API, LapCase has integrated the platform with their existing systems, ensuring seamless data flow and reducing manual data entry.
Overall, Deskhero's advanced AI capabilities have enabled LapCase Industries to streamline their customer support operations, improve response times, and increase customer satisfaction.
How has Deskhero improved LapCase's response times?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and other data. This has significantly reduced the time it takes for the support team to respond to tickets.
How does Deskhero enhance search results?
Deskhero's AI uses OpenAI Embeddings from various sources to enhance search results within the platform, making it easier for the support team to find relevant information quickly.
How has Deskhero helped in managing the workload?
Deskhero's kanban board provides a visual representation of the tickets' status, enabling the team to manage their workload efficiently. Custom fields and structured data lists also aid in categorizing and prioritizing tickets.
* This article provides an example of how a fictive company in the Manufacture of laptop cases industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
