CaseCraft Ltd was looking for a solution to improve their knowledge base and provide more comprehensive support to their customers. They chose Deskhero for its advanced AI capabilities that could generate knowledge base articles from various sources such as Word, PowerPoint, PDF files, and even scraped website data.
The AI uses OpenAI Embeddings to find relevant content and generate articles, significantly reducing the time and effort required to maintain an up-to-date knowledge base. This has improved the quality of support provided to customers, as they can find detailed and accurate information in the knowledge base.
Deskhero's user groups feature has also been beneficial for CaseCraft. It allows them to segment their customers and provide targeted support, further enhancing the customer experience.
With Deskhero's REST API, CaseCraft has integrated the platform with their existing systems, ensuring a seamless flow of data and reducing the need for manual data entry.
In summary, Deskhero's advanced AI capabilities have enabled CaseCraft Ltd to enhance their knowledge base, provide better support, and improve the overall customer experience.
How has Deskhero improved CaseCraft's knowledge base?
Deskhero's AI capabilities generate knowledge base articles from various sources, ensuring that the knowledge base is always up-to-date and contains detailed and accurate information.
How has Deskhero enhanced CaseCraft's customer experience?
By improving the quality of the knowledge base and providing targeted support through user groups, Deskhero has significantly enhanced the customer experience at CaseCraft Ltd.
How has Deskhero integrated with CaseCraft's existing systems?
CaseCraft has used Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless flow of data and reducing the need for manual data entry.
* This article provides an example of how a fictive company in the Manufacture of laptop cases industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
