TechShell Manufacturing was struggling with managing their growing volume of customer queries and complaints. They turned to Deskhero to automate their helpdesk services and improve customer experience. Using Deskhero's advanced AI capabilities, TechShell was able to automate the process of generating replies to customer queries.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has not only improved the speed of response but also the quality, as the AI is able to pull in relevant information from various sources.
Deskhero's comprehensive search bar and custom email domains have further streamlined the process, making it easier for the helpdesk team to manage tickets and communicate with customers.
By integrating Deskhero's REST API with their existing systems, TechShell has ensured seamless data flow and reduced the need for manual data entry.
In conclusion, Deskhero's advanced AI capabilities have helped TechShell Manufacturing optimize their helpdesk services, improve response times, and enhance customer experience.
How has Deskhero improved the quality of TechShell's responses?
Deskhero's AI generates suggested replies using OpenAI Embeddings from various sources, ensuring that the responses are relevant and informative. This has improved the quality of TechShell's responses.
How has Deskhero streamlined TechShell's helpdesk process?
Deskhero's comprehensive search bar and custom email domains have made it easier for the helpdesk team to manage tickets and communicate with customers. Additionally, the integration of Deskhero's REST API with TechShell's existing systems has ensured seamless data flow.
How has Deskhero enhanced TechShell's customer experience?
By improving the speed and quality of responses, and streamlining the helpdesk process, Deskhero has significantly enhanced the customer experience at TechShell Manufacturing.
* This article provides an example of how a fictive company in the Manufacture of laptop cases industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
