HideHealer uses Deskhero's AI capabilities to manage their helpdesk services. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This has not only reduced the response time but also improved the accuracy and relevance of the responses.
The company also uses the AI-powered comprehensive search bar to quickly find relevant content from their extensive database of knowledge base articles, user manuals, and other resources. This has made it easier for their support team to provide quick and precise solutions to customer queries.
HideHealer has also benefited from Deskhero's custom fields and structured data lists. These features have helped them categorize and prioritize tickets, ensuring that urgent issues are addressed promptly.
Deskhero's REST API has allowed HideHealer to seamlessly integrate their existing systems with the platform. This has resulted in a more efficient and unified system for managing helpdesk services.
Overall, the use of Deskhero has enabled HideHealer to provide top-notch helpdesk services, while also reducing their operational costs.
How has Deskhero's AI capabilities improved HideHealer's helpdesk services?
Deskhero's AI capabilities have improved HideHealer's helpdesk services by reducing response times, improving the accuracy and relevance of responses, and making it easier for the support team to find relevant information.
How does HideHealer use Deskhero's custom fields and structured data lists?
HideHealer uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets, ensuring that urgent issues are addressed promptly.
How has Deskhero's REST API benefited HideHealer?
Deskhero's REST API has allowed HideHealer to seamlessly integrate their existing systems with the platform, resulting in a more efficient and unified system for managing helpdesk services.
* This article provides an example of how a fictive company in the Manufacture of Leather Care Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
