LeatherLux receives numerous customer inquiries daily, ranging from product details to delivery status. With Deskhero's ticket management system, these inquiries are efficiently organized and tracked. The AI capability of Deskhero leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies. This has drastically reduced the response time and increased customer satisfaction.
Deskhero's AI also enhances the search results in the knowledge base. When customers search for information, the AI utilizes the embeddings to provide the most relevant articles. This has led to a significant reduction in the number of tickets generated as customers can find the information they need quickly.
The custom fields feature of Deskhero allows LeatherLux to categorize tickets based on product type, issue, or any other relevant categories. This helps in routing the tickets to the right team, improving the overall resolution time.
LeatherLux also uses Deskhero's REST API to integrate with their existing systems. This seamless integration ensures that all customer-related data is in one place, making it easier for the support team to access necessary information.
With Deskhero's AI capabilities, LeatherLux has been able to improve their customer support significantly. The AI not only helps in managing tickets but also in providing quick and accurate responses, leading to higher customer satisfaction.
How has Deskhero's AI capabilities improved LeatherLux's customer support?
Deskhero's AI capabilities have helped LeatherLux in efficiently managing tickets, providing quick and accurate responses, and enhancing search results in the knowledge base. This has led to higher customer satisfaction.
How does Deskhero's custom fields feature help LeatherLux?
The custom fields feature allows LeatherLux to categorize tickets based on various parameters like product type, issue etc. This helps in routing the tickets to the right team, improving the overall resolution time.
How does LeatherLux use Deskhero's REST API?
LeatherLux uses Deskhero's REST API to integrate with their existing systems. This ensures that all customer-related data is in one place, making it easier for the support team to access necessary information.
* This article provides an example of how a fictive company in the Manufacture of leather clothing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
