HideCraft's helpdesk team deals with a variety of issues daily, from product queries to technical issues. Deskhero's ticket management system, coupled with its AI capabilities, has made managing these issues a breeze. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, reducing the workload of the helpdesk team.
The AI also enhances the search results in the knowledge base. When employees search for solutions, the AI provides the most relevant articles, reducing the need for the helpdesk team's intervention.
Deskhero's user groups feature allows HideCraft to create different groups for different departments. This helps in assigning tickets to the right group, improving the overall resolution time.
HideCraft also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensures that the helpdesk team always has the most up-to-date information.
With Deskhero's AI capabilities, HideCraft has been able to improve their helpdesk services significantly. The AI not only helps in managing tickets but also in providing quick and accurate responses, leading to higher employee satisfaction.
How has Deskhero's AI capabilities improved HideCraft's helpdesk services?
Deskhero's AI capabilities have helped HideCraft in efficiently managing tickets, providing quick and accurate responses, and enhancing search results in the knowledge base. This has led to higher employee satisfaction.
How does Deskhero's user groups feature help HideCraft?
The user groups feature allows HideCraft to create different groups for different departments. This helps in assigning tickets to the right group, improving the overall resolution time.
How does HideCraft use Deskhero's website scraping feature?
HideCraft uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensures that the helpdesk team always has the most up-to-date information.
* This article provides an example of how a fictive company in the Manufacture of leather clothing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
