LeatherCraft receives hundreds of customer queries daily, ranging from product inquiries to delivery status checks. With Deskhero, they are able to manage these tickets efficiently using the platform's Kanban board and user groups features. This ensures that no ticket is overlooked and each query is handled by the appropriate team member.
Deskhero's AI capabilities have been instrumental in improving LeatherCraft's response time. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This significantly reduces the time spent by customer service representatives on crafting responses, allowing them to handle more tickets within a shorter period.
LeatherCraft also utilizes Deskhero's knowledge base feature, which is populated with articles generated from Word, PowerPoint, and PDF files. The AI capabilities enhance search results within this knowledge base, making it easier for both customers and staff to find relevant information.
The custom fields and structured data lists provided by Deskhero allow LeatherCraft to categorize and prioritize tickets based on their urgency and nature. This has resulted in a more organized workflow and improved customer satisfaction rates.
Finally, LeatherCraft uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless flow of data and enhancing overall operational efficiency.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This reduces the time spent by customer service representatives on crafting responses.
How does Deskhero help in managing customer queries?
Deskhero provides features like a Kanban board and user groups to manage customer queries efficiently. It also allows for categorization and prioritization of tickets using custom fields and structured data lists.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for integration with existing systems, ensuring a seamless flow of data.
* This article provides an example of how a fictive company in the Manufacture of leather jackets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
