LeatherLine's customer service team receives a high volume of queries daily. With Deskhero's user groups and ticket management features, they can efficiently manage these queries, ensuring each one is handled by the appropriate team member in a timely manner.
Deskhero's AI capabilities are key to improving LeatherLine's response time. By leveraging OpenAI embeddings from previous tickets, knowledge base articles, and other sources, the AI generates suggested replies. This not only speeds up the response time but also ensures consistency and accuracy in the responses.
LeatherLine also utilizes Deskhero's knowledge base feature, which is populated with articles generated from various file types. The AI capabilities enhance search results within this knowledge base, providing customers with quick and easy access to relevant information.
The custom fields and structured data lists provided by Deskhero enable LeatherLine to categorize and prioritize tickets based on their urgency and nature. This has resulted in a more organized workflow and improved customer satisfaction rates.
Finally, LeatherLine uses Deskhero's REST API to integrate the platform with their existing ERP system, ensuring a seamless flow of data and enhancing overall operational efficiency.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This not only speeds up the response time but also ensures consistency and accuracy in the responses.
How does Deskhero help in managing customer queries?
Deskhero provides features like user groups and ticket management to manage customer queries efficiently. It also allows for categorization and prioritization of tickets using custom fields and structured data lists.
Can Deskhero be integrated with existing ERP systems?
Yes, Deskhero provides a REST API that allows for integration with existing ERP systems, ensuring a seamless flow of data.
* This article provides an example of how a fictive company in the Manufacture of leather jackets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
