GlowTech Industries has a diverse customer base spread across various regions. Handling customer queries in different languages was a challenge until they implemented Deskhero. With Deskhero's advanced AI capabilities, GlowTech can now handle customer queries more efficiently, irrespective of the language.
Deskhero's AI uses OpenAI Embeddings to find relevant content from the company's extensive knowledge base, previous tickets, and uploaded files like product manuals and policies. It then generates suggested replies in the customer's language, ensuring a seamless customer experience.
The custom email domains feature allows GlowTech to maintain its brand identity in all customer communications. The user groups feature helps in assigning tickets to the right team, ensuring quicker resolution of queries.
With Deskhero's website scraping feature, GlowTech can keep its knowledge base updated with the latest information from its website. This feature, combined with the AI-powered comprehensive search bar, ensures that customers get the most accurate and up-to-date information.
Finally, the REST API allows GlowTech to integrate Deskhero with its existing systems, ensuring a seamless flow of information across all platforms.
How does Deskhero handle queries in different languages?
Deskhero's AI uses OpenAI Embeddings to find relevant content and generate suggested replies in the customer's language, ensuring a seamless customer experience.
How does Deskhero maintain brand identity in customer communications?
Deskhero provides a custom email domains feature that allows companies to maintain their brand identity in all customer communications.
How does Deskhero keep the knowledge base updated?
Deskhero's website scraping feature can scrape the latest information from the company's website and update the knowledge base accordingly.
* This article provides an example of how a fictive company in the Manufacture of lighting components (headlights/taillights) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
