LumenWorks receives a large volume of customer queries daily. Managing these queries was a daunting task until they implemented Deskhero. With Deskhero's advanced AI capabilities, LumenWorks can now handle customer queries more efficiently and effectively.
Deskhero's AI uses OpenAI Embeddings to find relevant content from the company's extensive knowledge base, previous tickets, and uploaded files. It then generates suggested replies, reducing the time taken to respond to customer queries and improving overall customer satisfaction.
The tickets management feature allows LumenWorks to track and manage all customer queries in one place. The kanban board provides a visual overview of all ongoing support tasks, making it easier for the team to manage their workload.
Deskhero's comprehensive search bar, powered by AI, enhances the search results by providing more accurate and relevant responses. This feature has been instrumental in helping LumenWorks' support team find quick solutions to customer queries.
Finally, the REST API allows LumenWorks to integrate Deskhero with other systems in their infrastructure, creating a unified platform for all customer support activities.
How does Deskhero's AI improve customer satisfaction?
Deskhero's AI uses OpenAI Embeddings to find relevant content and generate suggested replies, reducing the time taken to respond to customer queries and improving overall customer satisfaction.
How does Deskhero help in managing customer support tasks?
Deskhero provides features like tickets management and a kanban board for tracking and managing all customer queries in one place and getting a visual overview of all ongoing support tasks.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems, creating a unified platform for all customer support activities.
* This article provides an example of how a fictive company in the Manufacture of lighting components (headlights/taillights) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
