AquaFlow Pumps receives hundreds of customer queries every day. With Deskhero's AI capabilities, the company is able to handle these queries more efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
The AI capabilities of Deskhero have also improved the search results on AquaFlow's customer support portal. The AI uses the same embeddings to enhance the search results, making it easier for customers to find the information they need.
Deskhero's AI capabilities have also helped AquaFlow streamline their ticket management process. The AI can categorize and prioritize tickets based on their content, allowing the customer support team to focus on the most urgent issues first.
Deskhero's AI also generates knowledge base articles from word, powerpoint, pdf files. This has allowed AquaFlow to build a comprehensive knowledge base without investing significant time and resources in content creation.
Overall, Deskhero's AI capabilities have significantly improved the efficiency of AquaFlow's customer support services. The company is now able to handle more queries in less time, while also providing more accurate responses.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI improve search results?
Deskhero's AI uses OpenAI Embeddings to enhance the search results on the customer support portal. It uses data from previous tickets, knowledge base articles, uploaded files and scraped website data to provide more relevant search results.
How does Deskhero's AI help with ticket management?
Deskhero's AI can categorize and prioritize tickets based on their content. This allows the customer support team to focus on the most urgent issues first.
* This article provides an example of how a fictive company in the Manufacture of Liquid Pumps industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
