BagCrafters receives a high volume of support tickets daily. With Deskhero's AI capabilities, they can now automatically categorize these tickets using custom fields and structured data lists. This has resulted in faster ticket resolution and improved customer satisfaction.
The AI-powered comprehensive search bar has made it easier for BagCrafters' support team to find relevant information quickly. This feature has reduced the time spent on searching for information, allowing the team to focus more on resolving customer issues.
With Deskhero's knowledge base feature, BagCrafters has been able to create a comprehensive repository of information about their products. The AI capabilities of Deskhero have further enhanced this feature by generating knowledge base articles from various sources such as Word, PowerPoint, PDF files, and even scraped website data.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies. This feature has significantly reduced the time spent on drafting responses to common queries.
Overall, BagCrafters has greatly benefited from using Deskhero. The platform's advanced AI capabilities have not only improved the efficiency of their helpdesk operations but also enhanced the quality of their customer service.
How does Deskhero's AI categorize support tickets?
Deskhero's AI uses custom fields and structured data lists to categorize support tickets. This helps in prioritizing tickets and ensuring faster resolution.
How does the AI-powered search bar improve efficiency?
The AI-powered search bar uses advanced algorithms to quickly and accurately find relevant information from the system's database. This reduces the time spent on searching for information, allowing the support team to focus more on resolving customer issues.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from various types of files including Word, PowerPoint, and PDF files. It can also scrape data from websites to generate articles. This helps in creating a comprehensive repository of information about the products.
* This article provides an example of how a fictive company in the Manufacture of luggage, handbags and other leather goods industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
