Pasta Perfection Ltd. deals with a wide range of customer queries daily, from product details to troubleshooting issues. Deskhero's advanced AI capabilities enable the company to automate responses to frequently asked questions by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files such as policies and manuals.
The AI system sifts through the company's extensive database of information, pinpointing relevant content based on the customer's query. This content is then processed through OpenAI's ChatGPT to generate a suggested reply, which can be reviewed and sent by the customer service representative. This significantly cuts down the time required to respond to customer queries.
Deskhero's AI capabilities also augment the search results within the platform. When a customer service representative looks for information to resolve a query, the AI system uses its embeddings to deliver the most pertinent results. This ensures that representatives can swiftly find the information they need to assist customers.
The company also utilizes Deskhero's knowledge base feature to compile a comprehensive resource of information about their products and procedures. This knowledge base is continually enriched with new information generated from word, powerpoint, and pdf files. The AI system then uses this information to generate responses to customer queries.
By employing Deskhero, Pasta Perfection Ltd. has been able to substantially enhance their customer service process. The advanced AI capabilities of the platform have reduced response times, improved the precision of responses, and boosted overall customer satisfaction.
How does Deskhero's AI system generate responses to customer queries?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to identify relevant content based on the customer's query. This content is then processed through OpenAI's ChatGPT to generate a suggested reply.
How does Deskhero's AI system enhance search results?
When a customer service representative looks for information to resolve a query, Deskhero's AI system uses its embeddings to deliver the most pertinent results. This ensures that representatives can swiftly find the information they need to assist customers.
How does Pasta Perfection Ltd. use Deskhero's knowledge base feature?
Pasta Perfection Ltd. uses Deskhero's knowledge base feature to compile a comprehensive resource of information about their products and procedures. This knowledge base is continually enriched with new information generated from word, powerpoint, and pdf files. The AI system then uses this information to generate responses to customer queries.
* This article provides an example of how a fictive company in the Manufacture of macaroni noodles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
