Noodle Nirvana Co. receives a multitude of customer queries daily, from product specifications to complaints. With Deskhero's advanced AI capabilities, the company is able to automate responses to common queries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals.
The AI system scans through the company's vast database of information, identifying relevant content based on the customer's query. This content is then sent through OpenAI's ChatGPT to generate a suggested reply, which can be reviewed and sent by the customer service representative. This significantly reduces the time taken to respond to customer queries.
Deskhero's AI capabilities also enhance the search results within the platform. When a customer service representative searches for information to resolve a query, the AI system uses its embeddings to provide the most relevant results. This ensures that representatives can quickly find the information they need to assist customers.
The company also uses Deskhero's knowledge base feature to create a comprehensive resource of information about their products and processes. This knowledge base is continually updated with new information generated from word, powerpoint, and pdf files. The AI system then uses this information to generate responses to customer queries.
By using Deskhero, Noodle Nirvana Co. has been able to significantly improve their customer service process. The advanced AI capabilities of the platform have reduced response times, improved the accuracy of responses, and increased overall customer satisfaction.
How does Deskhero's AI system generate responses to customer queries?
Deskhero's AI system leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to identify relevant content based on the customer's query. This content is then sent through OpenAI's ChatGPT to generate a suggested reply.
How does Deskhero's AI system enhance search results?
When a customer service representative searches for information to resolve a query, Deskhero's AI system uses its embeddings to provide the most relevant results. This ensures that representatives can quickly find the information they need to assist customers.
How does Noodle Nirvana Co. use Deskhero's knowledge base feature?
Noodle Nirvana Co. uses Deskhero's knowledge base feature to create a comprehensive resource of information about their products and processes. This knowledge base is continually updated with new information generated from word, powerpoint, and pdf files. The AI system then uses this information to generate responses to customer queries.
* This article provides an example of how a fictive company in the Manufacture of macaroni noodles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
