MagnoTech Industries was struggling with a high volume of customer inquiries and a backlog of support tickets. The company decided to implement Deskhero to manage their customer support more efficiently.
With Deskhero's advanced AI capabilities, MagnoTech was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This allowed the system to find relevant content and generate suggested replies, significantly reducing response times.
Deskhero's AI also enhanced search results, making it easier for the support team to find the information they needed to resolve customer issues. This led to an increase in customer satisfaction and a decrease in ticket resolution time.
The company also used Deskhero's custom fields and user groups features to better organize their support team and manage tickets. This resulted in a more efficient workflow and improved communication within the team.
Overall, Deskhero's advanced AI capabilities have transformed MagnoTech's customer support, making it more efficient and effective.
How did Deskhero's AI capabilities improve MagnoTech's customer support?
Deskhero's AI capabilities helped MagnoTech by generating suggested replies to customer inquiries and enhancing search results, making it easier for the support team to find necessary information. This led to faster response times and higher customer satisfaction.
What other features of Deskhero did MagnoTech find useful?
MagnoTech found Deskhero's custom fields and user groups features particularly useful for organizing their support team and managing tickets more efficiently.
How did Deskhero affect MagnoTech's workflow?
Deskhero improved MagnoTech's workflow by providing a more organized and efficient way to manage customer support tickets, leading to improved communication within the team.
* This article provides an example of how a fictive company in the Manufacture of Magnetic Media industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
