Polaris Magnetic Solutions was facing challenges in maintaining an up-to-date and comprehensive knowledge base for their complex products. They decided to implement Deskhero to address this issue.
Deskhero's AI capabilities allowed Polaris to automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This not only saved time but also ensured that the knowledge base was always updated with the latest information.
The AI also used OpenAI Embeddings to find relevant content from previous tickets, uploaded files, and scraped data. This content was then sent through OpenAI's ChatGPT to generate suggested replies, improving the efficiency of the customer support team.
Polaris also utilized Deskhero's comprehensive search bar and REST API to integrate the platform with their existing systems, further enhancing the accessibility and usability of their knowledge base.
Thanks to Deskhero, Polaris Magnetic Solutions now has a robust and up-to-date knowledge base, leading to improved customer support and increased customer satisfaction.
How did Deskhero help Polaris improve their knowledge base?
Deskhero's AI capabilities allowed Polaris to automatically generate knowledge base articles from various sources, ensuring the knowledge base was always updated. The AI also found relevant content to generate suggested replies, improving the efficiency of the customer support team.
What other features of Deskhero did Polaris find useful?
Polaris found Deskhero's comprehensive search bar and REST API particularly useful for integrating the platform with their existing systems and enhancing the accessibility of their knowledge base.
How did Deskhero affect customer satisfaction at Polaris?
By improving the knowledge base and the efficiency of the customer support team, Deskhero led to improved customer support and increased customer satisfaction at Polaris.
* This article provides an example of how a fictive company in the Manufacture of Magnetic Media industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
