Quantum Magnetics Corp was dealing with a disorganized ticket management process that was leading to delayed responses and lower customer satisfaction. They decided to implement Deskhero to streamline their process.
With Deskhero's advanced AI capabilities, Quantum was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies. This significantly reduced the time taken to respond to customer inquiries.
The AI also enhanced search results, making it easier for the support team to find the information they needed to resolve customer issues. This led to a decrease in ticket resolution time and an increase in customer satisfaction.
Quantum also utilized Deskhero's kanban board and tickets management features to organize their support tickets and track their progress. This resulted in a more efficient workflow and improved communication within the team.
Thanks to Deskhero, Quantum Magnetics Corp has been able to transform their ticket management process, leading to improved customer support and higher customer satisfaction.
How did Deskhero's AI capabilities improve Quantum's ticket management process?
Deskhero's AI capabilities helped Quantum by generating suggested replies to customer inquiries and enhancing search results, making it easier for the support team to find necessary information. This led to faster response times and higher customer satisfaction.
What other features of Deskhero did Quantum find useful?
Quantum found Deskhero's kanban board and tickets management features particularly useful for organizing their support tickets and tracking their progress.
How did Deskhero affect Quantum's workflow?
Deskhero improved Quantum's workflow by providing a more organized and efficient way to manage customer support tickets, leading to improved communication within the team.
* This article provides an example of how a fictive company in the Manufacture of Magnetic Media industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
