Butterly Delights, a premium manufacturer of margarine and cooking fats, was looking for a solution to improve their customer support efficiency and manage their workflows better. They decided to implement Deskhero to achieve these goals.
Deskhero's advanced AI capabilities enabled Butterly Delights to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This significantly improved their response times and overall customer support efficiency.
The platform's custom fields and structured data lists helped Butterly Delights in categorizing and managing their customer queries effectively. The kanban board feature provided a clear visual representation of their workflows, making it easier for the team to track and manage their tasks.
Deskhero's comprehensive search bar and REST API also proved useful in quickly retrieving information and integrating with other systems used by Butterly Delights. The custom email domains and user groups features helped in organizing the customer support team and maintaining professional communication with customers.
By using Deskhero, Butterly Delights has greatly improved their customer support efficiency and workflow management, resulting in higher customer satisfaction and increased loyalty.
How has Deskhero improved Butterly Delights' customer support efficiency?
Deskhero's AI capabilities, particularly the use of OpenAI Embeddings, have significantly improved Butterly Delights' customer support efficiency by generating suggested replies based on previous tickets and knowledge base articles.
How does Deskhero help in managing workflows?
Deskhero's kanban board feature provides a clear visual representation of workflows, making it easier for the team to track and manage their tasks.
What are the benefits of Deskhero's custom email domains and user groups features?
These features help in organizing the customer support team, maintaining professional communication with customers, and ensuring seamless operation.
* This article provides an example of how a fictive company in the Manufacture of margarine and cooking fats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
