Margarine Masters, a leading manufacturer of margarine and cooking fats, was facing challenges in managing their growing customer queries. The company decided to implement Deskhero to handle their customer support and helpdesk services.
With Deskhero, Margarine Masters was able to structure their data lists, manage tickets efficiently, and provide custom fields for specific queries. The platform's advanced AI capabilities were particularly beneficial in handling complex or recurring queries.
By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero was able to find relevant content and generate suggested replies. This significantly reduced the time taken to respond to customer queries and improved the overall efficiency of the customer support team.
Deskhero's comprehensive search bar and REST API also proved useful in quickly retrieving information and integrating with other systems used by Margarine Masters. The custom email domains and user groups features helped in organizing the customer support team and ensuring seamless communication.
Overall, Deskhero's advanced AI capabilities have greatly improved Margarine Masters' customer support services, leading to increased customer satisfaction and loyalty.
How has Deskhero improved Margarine Masters' response times?
Deskhero's AI capabilities, particularly the use of OpenAI Embeddings, have significantly reduced the time taken to respond to customer queries by generating suggested replies based on previous tickets and knowledge base articles.
How does Deskhero integrate with other systems used by Margarine Masters?
Deskhero integrates with other systems through its REST API, allowing for quick retrieval of information and seamless operation.
What are the benefits of Deskhero's custom email domains and user groups features?
These features help in organizing the customer support team, ensuring seamless communication, and providing a professional appearance to customers.
* This article provides an example of how a fictive company in the Manufacture of margarine and cooking fats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
