Golden Fats, a renowned manufacturer of margarine and cooking fats, was struggling with managing their extensive knowledge base and resolving customer queries in a timely manner. They chose to implement Deskhero to address these issues.
Deskhero's advanced AI capabilities allowed Golden Fats to generate knowledge base articles from word, powerpoint, pdf files, and even scraped website data. This not only expanded their knowledge base but also made it more accessible and easy to manage.
The AI-powered comprehensive search bar provided by Deskhero enhanced the search results by using OpenAI Embeddings from the knowledge base, previous tickets, and uploaded files. This led to faster query resolution and improved customer satisfaction.
Deskhero's custom fields and structured data lists also helped Golden Fats in categorizing their customer queries and managing them efficiently. The kanban board feature provided a visual overview of the tickets, making it easier for the team to track their progress.
By implementing Deskhero, Golden Fats has significantly improved their knowledge base management and customer support services, leading to higher customer satisfaction and loyalty.
How has Deskhero improved Golden Fats' knowledge base management?
Deskhero's AI capabilities allow Golden Fats to generate knowledge base articles from various file types and scraped website data, making their knowledge base more comprehensive and easy to manage.
How does Deskhero enhance search results?
Deskhero uses OpenAI Embeddings from the knowledge base, previous tickets, and uploaded files to enhance search results, leading to faster query resolution.
What benefits does the kanban board feature provide?
The kanban board provides a visual overview of the tickets, making it easier for the team to track their progress and manage tickets efficiently.
* This article provides an example of how a fictive company in the Manufacture of margarine and cooking fats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
