Margarine Masters receives a high volume of customer queries daily, ranging from product inquiries to shipment tracking. To manage these effectively, they use Deskhero's ticket management system. The AI capabilities of Deskhero help in automatically categorizing these tickets based on their content, ensuring they are directed to the right department for quick resolution.
The company also leverages Deskhero's knowledge base feature, which is populated by AI-generated articles from uploaded files like product manuals and policies. This allows customer support agents to quickly access relevant information, improving response times and accuracy.
Deskhero's AI capabilities extend to its comprehensive search bar. When a support agent types in a query, the AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This not only speeds up the information retrieval process but also helps in providing more precise solutions to customer queries.
Furthermore, Deskhero's AI generates suggested replies based on the analyzed data. This feature significantly reduces the time taken to respond to customer queries, improving overall customer satisfaction.
Lastly, Margarine Masters uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow that further enhances their customer support efficiency.
How does Deskhero's AI categorize tickets?
Deskhero's AI categorizes tickets based on their content. It uses OpenAI Embeddings to understand the context and content of the ticket, then assigns it to the appropriate department or agent.
How does the AI generate articles for the knowledge base?
The AI generates articles for the knowledge base from uploaded files like product manuals, policies, and presentations. It uses OpenAI Embeddings to understand the content and structure it into a readable article.
How does Deskhero's AI enhance the search function?
When a query is entered in the search bar, Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This provides more precise results and speeds up the information retrieval process.
* This article provides an example of how a fictive company in the Manufacture of margarine and other edible fats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
