Spreadable Delights Ltd. deals with a multitude of customer queries and complaints on a daily basis. To handle this effectively, the company uses Deskhero's ticket management system. Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies, significantly improving the efficiency of the customer support team.
With Deskhero's AI-powered search bar, the customer support team can swiftly find relevant information from the knowledge base, uploaded files like policies or manuals, and even scraped website data. This feature has been instrumental in providing accurate and prompt responses to customer queries.
Spreadable Delights Ltd. also takes advantage of Deskhero's ability to generate knowledge base articles from Word, PowerPoint, and PDF files. This feature allows the company to keep their knowledge base continually updated with the latest information, ensuring their customer support team is always equipped with the most current information.
Deskhero's AI capabilities also extend to its REST API, which Spreadable Delights Ltd. uses to integrate the platform with their existing systems. This seamless integration ensures that all customer interactions are tracked and managed effectively, leading to improved customer satisfaction.
In conclusion, the use of Deskhero's advanced AI capabilities has enabled Spreadable Delights Ltd. to enhance their customer support services, resulting in faster response times, increased customer satisfaction, and improved operational efficiency.
How does Deskhero's AI capabilities enhance customer support efficiency?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new queries, significantly improving the efficiency of the customer support team.
Can Deskhero integrate with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, ensuring all customer interactions are tracked and managed effectively.
How does Deskhero help keep the knowledge base updated?
Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files, allowing companies to continually update their knowledge base with the latest information.
* This article provides an example of how a fictive company in the Manufacture of margarine and other spreads industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
