MarineTech Paints has an extensive knowledge base consisting of product manuals, usage instructions, and troubleshooting guides. However, finding specific information in this vast resource was a challenge for both their customer service team and customers.
Deskhero's AI capabilities have revolutionized how MarineTech Paints manages its knowledge base. The AI can generate knowledge base articles from various file types like Word, PowerPoint, and PDF, making it easier to add new content to the knowledge base.
The AI also enhances the search functionality of the knowledge base. It uses OpenAI Embeddings to find the most relevant content based on the search query, making it easier for users to find the information they need.
Additionally, the AI can generate suggested replies based on the knowledge base content. This not only speeds up the response time but also ensures that the information provided is accurate and consistent.
Thanks to Deskhero, MarineTech Paints has been able to make their knowledge base a powerful tool for customer support, improving their service quality and customer satisfaction.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI enhances the knowledge base by generating articles from various file types and improving the search functionality. It uses OpenAI Embeddings to find the most relevant content based on the search query.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies based on the content in the knowledge base. It uses OpenAI Embeddings to find relevant content, which is then used to generate the replies.
Can Deskhero's AI learn from past interactions?
Yes, Deskhero's AI learns from past interactions and improves over time. The more it is used, the better it gets at providing accurate and helpful responses.
* This article provides an example of how a fictive company in the Manufacture of marine coatings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
